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Heidi Hess is a
Generalist in the Craft and has managed the Change Team and Change Team Coaching
processes. She is a Master Coach in the ChangeCraft process and conducts Change
Team Coach Clinics and Change Team Development sessions. She also trains Change
Agents and Champions. She assures these systems are effective and productive by
making continual improvements. In coaching internal employees, she works to
assure the quality of continuing training courses and Change Team Development
sessions. She develops Master Coaches and offers continuing counsel and support
to internal Change Team Coaches. In addition, she collaborates on project and
process designs; and and writes training materials for all courses.
Background: As an employee Change Agent at the Omaha World-Herald, Heidi was certified as a team trainer and worked as a member of the initial group that took over training responsibilities from ChangeCraft™ consultants. Later, she formed a group that created and implemented a team coaching process to address the problem of change teams collapsing from within. That process lives on more than two years after ChangeCraft™ left the project. She managed the Change Team and Change Team Coaching processes during ChangeCraft's tenure with Lucent Technologies. Currently, she manages the Change Team and Change Team Coaching processes at Newsday. Her work at Newsday also included conducting a job activity research project that utilized employee volunteers. She is an integral part of ChangCraft's core team of practitioners. Heidi holds an M.A. in communication and a B.S. in journalism. She served as an adjunct faculty member at the University of Nebraska and is author of most current ChangeCraft™ training material. |