How to Make It Stick

The new process has been implemented by the Change Team. The people who do the work are using the new process all the time now. But the organization may still push for the people who do the work to go back to the old way of doing things. How can you be sure the changes the team made "stick" and continue to be utilized?

Here are some of the issues the team should consider to implement a change that will stick long after the team has disbanded, in fact -- long after the transformation project has ended:
 

• Customers insisting on the new process.
• The new process gives customers something that they absolutely will not do without. Going back to the old way would have a negative impact on the amount and the kind of business that customers give you.
• Employees insisting on the new process.
• It makes work easier, more fun or more gratifying for the people working in the process. They demand to use the new way of doing their work.
• The organization insisting on the new process.
• The new process has a clear impact on moving the company closer to its goals (financial, market share, image, etc.)

When a new process produces real improvements for the people who have a stake in it, the process has a much higher chance of "sticking." The greater the benefit to these people and the greater the number of people affected, the more likely the change implemented by your team will endure over time.
 

Written by Sandi Timmins

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Updated: July 5, 1998